Locate, Capture and Share Information With Customers, Employees and Stakeholders.
Share knowledge easily & securely
MBH KBuilder allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.
Already in use by over 2,000 small businesses, universities, non-profits and enterprise organizations, MBH KBuilder can be used to:
- Reduce in-bound customer support. The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further.
- Share company documents and procedures. Whether your staff are in one physical location or one hundred, MBH KBuilder makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network fileservers - now everyone has access to the same single version of a document from the same location.
- Eliminate staff training time. By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning.
Powerful & Fully Featured
Staff, customers and partners can access information locally or over the Internet and MBH KBuilder's powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose.
Features to reduce customer support:
- A completely web-based self-help system
- Categorize information by area, product, etc
- Built-in feedback loops help your staff improve knowledge items based on customer input
- Customers can store their own favorites list
- Popular search terms make it easy to find help fast
- and many more features
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- Active Response System integrates into any website form
- Customers can easily search knowledge items and attachments (Microsoft Office and PDF)
- RSS feeds allow customers to instantly see new knowledge items
- Glossary of terms to define technical words for customers
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Features to make sharing company documents and procedures easier:
- Accessible through any computer with a web browser
- Categories can be password protected and restricted
- Built-in feedback loops help your staff improve knowledge
- Revisions are created and saved automatically when an item is updated
- Popular search terms make it easy to find help fast
- and many more features
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- Group-based permissions and access
- Integration with LDAP for single sign on (SSO) support
- Publishing workflow for granular control over content
- Fast, accurate searching and indexing of content and attachments (Microsoft Office and PDF)
- Customizable with your company logo and color scheme
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Features to reduce staff training time:
- Upload company procedures and documents (Microsoft Office or PDF) which are instantly indexed and searchable
- Categories can be password protected and restricted
- Built-in feedback loops help your managers improve training material over time
- Integration with LDAP for single sign on (SSO) support
- Popular search terms make it easy to find help fast
- and many more features
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